Return & Refund Policy

At OneClickMart, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Order Cancellation

If you change your mind after placing an order, you may cancel it at any time before it has been dispatched, regardless of the reason. No cancellation fees will apply.

Once an order has been dispatched, it can no longer be cancelled and will instead be subject to our return policy.

Returns

If you are not entirely satisfied with your purchase or no longer require the product, you may return it within 30 days of the purchase date.

To be eligible for a return, the product must:

• Be in unused, as-new condition.
• Be returned in its original, undamaged packaging.
• Include all accessories, manuals, and any items originally supplied with the product.

Before returning any item, please contact our customer support team by email at sales@oneclickmart.com. We will provide you with the appropriate return instructions and return address.

Once the returned product has been received and inspected, and is confirmed to meet our return conditions, a refund will be processed.

Damaged Goods

We strongly recommend inspecting your order immediately upon delivery.

Although we take every precaution to ensure products arrive in excellent condition, if your package arrives visibly damaged, you should refuse the delivery where possible or notify us immediately.

If damage is discovered after delivery, please contact us as soon as possible and no later than 30 days from the purchase date.

To report damaged goods, please email sales@oneclickmart.com with the following information:

• Your full name
• Order number
• Purchase date

Description of the damage

Clear photographs of the damaged product and, where applicable, the packaging

Providing this information promptly helps us resolve your claim as quickly as possible.

Faulty Products

While every product is carefully checked before dispatch, manufacturing faults may occasionally occur.

If your product develops a fault, please contact us as soon as possible by emailing sales@oneclickmart.com.

Please include:

• Your full name
• Order number
• Purchase date
• Product name or model
• Serial number (if applicable)
• A detailed description of the fault
• Photos or videos demonstrating the issue, where possible

After assessing the issue, we will determine the most appropriate solution, which may include:

Repair of the product
Replacement with the same or an equivalent product
A full or partial refund where repair or replacement is not possible

Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws.

How to Return a Product

To begin a return, please contact our support team at sales@oneclickmart.com.

We aim to respond to all return requests within 1 business day. Once your request has been approved, we will provide detailed instructions on how and where to return your item.

Please do not send products back without first contacting our customer support team.

Refund Processing

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5 working days. Processing times may vary depending on your card issuer or financial institution.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning products.

We recommend using a tracked shipping service, as OneClickMart cannot be held responsible for returns that are lost or damaged during transit.

Return address: FLAT 2304, 23/F, HO KING COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

OneClickMart

Email: sales@oneclickmart.com

Phone: +19296071991